Privacy Policy

This Privacy Policy explains how Lexora Legal (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit our website and use our chargeback and related legal support services in Europe.

Who we are

Controller: Lexora Legal
Address: Keizersgracht 221, 1012, DZ Amsterdam, Netherlands
Phone: +31 81 128 3211
Email: [email protected]

Scope

This Policy applies to visitors of our website and to individuals who contact us or engage our services, including via the contact forms on the site.

What data we collect

  • Contact details: name, email address, telephone number, and message content you submit through our forms.
  • Case information (if provided by you): details about transactions, merchants, banks, supporting documents (e.g., receipts, emails, screenshots) relevant to a chargeback or dispute.
  • Device and usage data: IP address, country/region derived from IP, browser and device information, pages visited, time and date of visit, and referring URLs.
  • Telephone metadata: country dial code and formatted number (captured to help route your inquiry).
  • Communications: correspondence with you, including emails and any feedback or testimonials you choose to provide.

How we collect data

  • Directly from you: when you fill in forms, contact us, or provide documents for your case.
  • Automatically: via cookies and similar technologies and through IP-based geolocation to pre-select your country code for phone input.
  • From third parties (where lawful): banks, payment networks, card issuers, or payment service providers as part of a dispute or chargeback process, and publicly available sources as needed to support your claim.

Purposes and legal bases

  • Providing our services: to review your case, prepare and submit chargeback or dispute documentation, communicate with banks and relevant parties, and keep you updated. Legal basis: performance of a contract or steps prior to entering into a contract.
  • Customer support and communications: to respond to inquiries and provide consultations. Legal basis: legitimate interests and/or performance of a contract.
  • Compliance and record-keeping: to comply with legal obligations, resolve disputes, and enforce agreements. Legal basis: legal obligation and legitimate interests.
  • Improving the website: to analyze usage and enhance user experience. Legal basis: legitimate interests and, where required, consent (e.g., for non-essential cookies).
  • Marketing: to send updates about our services where permitted. Legal basis: consent or legitimate interests, with the right to opt out at any time.

Cookies and similar technologies

We may use cookies and similar technologies to operate our website, measure performance, and enhance functionality (for example, pre-filling dial codes for phone numbers). Where required by law, we will request your consent for non-essential cookies. You can control cookies via your browser settings.

How we share your data

  • Service providers: trusted vendors that help us operate our website and deliver services (e.g., hosting, email, secure file handling, phone input utilities, IP-based country lookup).
  • Banks, card schemes, and payment intermediaries: when necessary to prepare, file, and manage your chargeback or dispute.
  • Professional advisors: legal and financial advisors assisting with your case.
  • Authorities: when required to comply with law or to protect rights, privacy, safety, or property.
  • Business transfers: in connection with a merger, acquisition, or similar event, in accordance with applicable law.

International data transfers

We are based in the Netherlands and primarily process data within the EEA. Where transfers outside the EEA/UK occur (for example, when engaging a service provider or communicating with a non-EEA bank), we implement appropriate safeguards, such as EU Standard Contractual Clauses or rely on adequacy decisions, as applicable.

Retention

We retain personal data only as long as necessary for the purposes described in this Policy, including: for the duration of your engagement with us; to comply with legal, tax, and accounting obligations; to resolve disputes; and to enforce agreements. When no longer needed, data is securely deleted or anonymized.

Your rights (EEA/UK)

Subject to conditions and exemptions under applicable law, you may have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase data (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with your data protection authority

To exercise your rights, contact us using the details in the “Who we are” section.

Security

We implement technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure; we continually improve our safeguards.

Children’s privacy

Our services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to remove such data.

Testimonials

If you provide a testimonial, we may display it on our website with your name and location (as provided by you). You may request removal or updates at any time.

Third-party services

Our website may use third-party tools to enhance functionality (for example, telephone input formatting and IP-based country detection to help set your dial code) and may load resources from external providers. These third parties process certain technical data (such as IP address) to deliver their services. We recommend reviewing their privacy information where applicable.

Automated decision-making

We do not use personal data for decisions based solely on automated processing that produce legal or similarly significant effects for you.

No legal advice

Information on our website is for general information purposes and does not constitute legal advice. Engagement terms will be governed by a separate agreement.

Updates to this Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top indicates the latest revision. Significant changes will be communicated where required by law.

Contact

For questions or requests regarding this Policy or your personal data, please contact:
Lexora Legal
Keizersgracht 221, 1012, Netherlands
+31 81 128 3211
[email protected]